Last Updated: March 9, 2022.
The Yeti Connection is committed to protecting and respecting your privacy.
This Privacy Notice and Terms of Use (“Notice”) explains when and why we collect personal information about people who visit our website. It describes how we use the data we collect, the conditions under which we may disclose it to others and how we keep it secure.
We manage your personal information in accordance with Alberta’s Personal Information Protection Act, Canada’s Personal Information Protection and Electronic Documents Act, and other applicable laws. This policy outlines the principles and practices we follow in protecting your personal information.
This policy applies to The Yeti Connection, as well as any person providing services on our behalf.
We may change this Notice from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Notice.
Any questions regarding this Notice and our privacy practices should be sent by email to info@theyeticonnection.ca, or by writing to:
5016 50 Street
Camrose, AB
T4V 1R2.
Definitions
The Yeti Connection (“we”, “our”, or “us”) operates the website theyeticonnection.ca (the “Site“).
Account
A unique account created for User to access our Service or parts of our Service.
Cookies
Cookies are small pieces of data stored on a User‘s Device. Some are there to let us know if the User is logged in, while others are used by Service Providers to help us learn more about the Users that visit our Site , what type of Device is used to access it, and how they interact with it. Learn more about our Cookie Use.
Data Controller
Data Controller means a person who, either alone or jointly or in common with other persons, determines the purposes for which and the manner in which any Personal Data are, or are to be, processed.
For the purposes of this Notice and Site, we are the Data Controller of your data.
Data Processor (or Service Providers)
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Device
A Device is any tool used to access the Site, such as a computer, cell phone, or digital tablet.
Personal Data
Personal Data means information about an identifiable individual. This includes an individual’s name, home address and phone number, age, sex, marital or family status, an identifying number, financial information, educational history, etc.
Usage Data
Usage Data is data collected automatically, either generated by the use of the Site or from the Site infrastructure itself (for example, the duration of a page visit).
What Type of Data We Collect
We normally collect User Data directly from the User.
We inform the User, before or at the time of collecting Personal Data, of the purposes for which we are collecting the information. However, we do not provide this notification when a User volunteers information for an obvious purpose (for example, when a User calls us directly and leaves their name and phone number to return the call).
Personal Data We Collect
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (Personal Data). Personally identifiable information may include:
- IP Address
- Usage Data
- Email address
- Phone number
- First and Last name
- Location information
- Payment Information (either Credit Card, Banking information, or you can pay via etransfer)
- Details related to the nature/reason of your inquiry
- Your current company and job title
When you pay for a product and/or a service via bank transfer, we may ask you to provide information to facilitate this transaction and to verify your identity. Such information may include:
- Date of birth
- Passport
- Bank card statement
- Other information linking you to an address
You may use our Site without providing any Personal Data, or agreeing to the terms of this Notice. By doing so, some of the content and functionality of the Site will be unavailable.
We may use your Personal Data to contact you with content, upcoming events, and new services and other information that may be of interest to you. Where required by law, you must first opt-in to receive such communications from us. You may opt out of these communications from us at any time by following the Unsubscribe Link or instructions provided in any email we send, or by contacting us directly.
Usage Data We Collect
We may also collect information about how the Site is accessed and used (Usage Data). This Usage Data may include information such as your Device‘s Internet Protocol address (IP Address), browser type, browser version, the pages of our Site you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Cookie Usage Notice
We use Cookies and similar tracking technologies such as beacons, tags, and scripts to enable certain functions of our Site and to analyze the performance of our website. We do not track Users when they cross to third-party websites and do not provide targeted advertising – however, certain embedded third-party tools may do so. Cookies are not used for any purpose other than those described here.
Cookies are small text files that can be used by websites to make a User’s experience more efficient.
The law states we can store cookies on your Device if they are strictly necessary for the operation of this Site. For all other types of cookies, we require your permission.
This Site Uses the Following Cookies:
Necessary
Necessary cookies help make our website usable by enabling basic functions like page navigation or alerting us to potential threats. The website cannot function properly without these cookies.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
Preferences
Preference cookies enable our Site to remember information that changes the way the website behaves or looks, like your preferred language, and whether you prefer the dark or light theme.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| wordpress_logged_in_ | theyeticonnection.ca | From WordPress. Tells the server a user is logged in and helps to keep you logged in. | Session | HTTP Cookie |
| wordpress_sec_ | theyeticonnection.ca | From WordPress. Security cookie. Provides protection against hackers and stores account details. Helps to keep you logged in. | Session | HTTP Cookie |
| wordpress_test_cookie | theyeticonnection.ca | From WordPress. Tests to see if the browser allows cookies. | Session | HTTP Cookie |
| wp-settings- | theyeticonnection.ca | From WordPress. Used to save customization to your account. | 6 hours | HTTP Cookie |
| wp-settings-time- | theyeticonnection.ca | From WordPress. Used to save customization to your account. | 6 hours | HTTP Cookie |
| wp_lang | theyeticonnection.ca | From WordPress. Used to store your language preference. | 6 hours | HTTP Cookie |
Statistics
Statistic Cookies help us to understand how visitors interact with our website by collecting and reporting information anonymously.
| Name | Provider | Purpose | Expiry | Type |
|---|---|---|---|---|
| _ga and _ga-based | theyeticonnection.ca | Google Analytics – Registers a unique ID that is used to generate statistical data on how the visitor uses the website. | 2 Years | HTTP Cookie |
| _gauges_unique | theyeticonnection.ca | Gauges Analytics – Registers a TRUE/FALSE cookie. Used to track the number of unique visitors to web server. | 1 year | HTTP Cookie |
| _gauges_unique_day | theyeticonnection.ca | Gauges Analytics (see above) | 1 day | HTTP Cookie |
| _gauges_unique_week | theyeticonnection.ca | Gauges Analytics (see above) | 1 week | HTTP Cookie |
| _gauges_unique_month | theyeticonnection.ca | Gauges Analytics (see above) | 1 month | HTTP Cookie |
| _gauges_unique_year | theyeticonnection.ca | Gauges Analytics (see above) | 1 year | HTTP Cookie |
| Name | Provider | Purpose | Expiry | Type |
what We Do with the Data We Collect
The Yeti Connection uses the collected data for various purposes outlined below.
To Provide and Maintain the Site
We collect user data via cookies and other means for the purposes of providing and maintaining the Site, enhancing your use of the Site, and monitoring the usage of our Site to detect, prevent, and address technical issues.
To Analyze Room for Improvement
We collect user data via cookies and other means for the purpose of analysis so we can improve our Site and our marketing efforts.
To Communicate with You
We collect your personal contact information, such as name, email, and phone number, via form submissions for the purpose of responding to specific inquiries and communicating with you, only in the ways you have requested.
We communicate through email, telephone calls, and SMS text messages.
To Manage Your Account
We collect your personal information to manage your account, such as your registration for a Service, or to give you access to different functionalities of the Service that are available to you as a registered user.
To Fulfill our Contract with You
We collect your personal information in order to do our work according to our contract with you, including the development, compliance, and undertaking the services you have purchased, or any other contract with us.
To Email Product Updates
If you opt in to our newsletter, you will receive periodic emails of product updates, special offers, and general information about other goods, services, and events which we offer that we think might interest you. You can opt out of receiving this information any time.
If you provide us with your Personal Data, and agree to this Notice, we may correlate the Personal Data you provide with previously obtained, anonymous site usage data. We may also correlate, store and analyze other publicly available data related to the email address you provided us, such as the name, industry, or size of the Company associated with it, in order to better understand our site visitors and the effectiveness of our marketing efforts.
Legal Basis for Processing
The Yeti Connection relies on your explicit consent for the majority of our data collection and processing. In those cases of data collection where another legal basis is used, an explanation of the appropriate legal basis is given for that particular data collection point.
What Happens if You Don’t Give Us Your Data
You can visit our website without giving us your personal data. Much of the information on our website is available even to those to whom we do not provide services. If we are providing you with services pursuant to a contract with you, some personal information is necessary so that we can supply you with the services you have purchased or requested, and to authenticate you so that we know it is you we are talking to, and not someone else..
Retention of Data
The Yeti Connection will retain your Personal Data only for as long as is necessary for the purposes outlined in this Notice. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
The Yeti Connection will also retain anonymized Usage Data for internal analysis purposes, as outlined in the Use of Data.
Transfer of Data
Your information, including Personal Data, may be transferred to – and maintained on – computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside of the United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to the United States and process it there.
The Yeti Connection will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Notice and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
Please note that the United States has not sought or received a finding of adequacy from the European Union under Article 45 of the GDPR. Therefore, we rely on derogations for specific situations set forth in Article 49 of the GDPR. In particular, we collect and transfer to the U.S. personal data only with your consent or to perform a contract with you. We endeavor to apply suitable safeguards to protect your privacy and security of your Personal Data and to use it only consistent with your relationship with us and the practices described in this Notice. We also minimize the risk to your rights and freedoms by not collecting or storing sensitive information about you.
Security of Data
Neither we, nor our Service Providers, will ever ask you for sensitive data, such as Credit Card information: with the exception of Stripe, which handles payments and recurring payments for our services, if you so choose to use that payment option.
Non-sensitive details (your email address, etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. To help protect the privacy of data and personally identifiable information you transmit through use of this Site, we maintain physical, technical and administrative safeguards. We update and test our security technology on an ongoing basis. We restrict access to your personal data to those employees who need to know that information to provide benefits or services to you. In addition, we train our employees about the importance of confidentiality and maintaining the privacy and security of your information. We commit to taking appropriate disciplinary measures to enforce our employees’ privacy responsibilities.
We make every reasonable effort to ensure that client information is accurate and complete. We rely on our clients to notify us if there is a change to their personal information that may affect their relationship with our organization. If you are aware of an error in our information about you, please let us know and we will correct it on request wherever possible.
We protect client personal information in a manner appropriate for the sensitivity of the information. We make every reasonable effort to prevent any loss, misuse, disclosure or modification of personal information, as well as any unauthorized access to personal information.
We will notify the Office of the Information and Privacy Commissioner of Alberta, without delay, of a security breach affecting personal information if it creates a real risk of significant harm to individuals.
We retain client personal information only as long as is reasonable to fulfill the purposes for which the information was collected or for legal or business purposes.
We render client personal information non-identifying, or destroy records containing personal information once the information is no longer needed.
We use appropriate security measures when destroying client personal information, including shredding paper records and permanently deleting electronic records.
How You can Access, Update, Transport, or Delete Your Information
The Yeti Connection aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data. Please note that we may ask you to verify your identity before responding to your requests to correct, amend, delete, or limit the use of your Personal Data.
If access cannot be provided within a reasonable time frame, we will provide you with a date when the information will be provided. If for some reason access is denied, we will provide an explanation as to why access has been denied.
If you wish to be informed of the Personal Data we hold about you, and if you want it to be removed from our systems, please contact us by email at info@theyeticonnection.ca, or by writing to 5016 50 Street Camrose Alberta T4V 1R2.
In certain circumstance, you have the right, at no cost to you:
- To access and receive a copy of the Personal Data we hold about you
- To rectify any Personal Data held about you that is innacurate
- To request the deletion of Personal Data held about you
You have the right to data portability for the information you provide to the Yeti Connection. You can request to obtain a copy of your Personal Data in a commonly used electronic format so that you can manage and move it.
You may also request information about:
- the categories of Personal Data concerned
- who else outside of the Yeti Connection might have received the data from the Yeti Connection
- what the source of the information was (if you did not provide it directly to the Yeti Connection)
- and how long it will be stored
Additionally, you have the right to lodge a complaint with the appropriate data protection authority or supervisory authority if you have concerns about how we process your personal data. For instance, you can file a complaint federally through PIPEDA, or provincially through the steps outlined below.
If you are not satisfied with the response you receive, you should contact the Information and Privacy Commissioner of Alberta:
Office of the Information and Privacy Commissioner of Alberta
Suite 2460, 801 – 6 Avenue, SW
Calgary, Alberta T2P 3W2
Phone: 403-297-2728 Toll Free: 1-888-878-4044
E-mail: generalinfo@oipc.ab.ca Website: www.oipc.ab.ca
Who Has Access to Your Information
We will never sell or rent your information to third parties.
As the Data Controller for the Site, we may collect, store, process, and evaluate your Personal Data, in the manner within the limitations and restrictions defined above.
We do not otherwise reveal your Personal Data to third-parties for their independent use unless:
- You request or authorize it
- The information is provided to comply with the law (for example: to comply with a search warrant, subpoena, or court order), enforce an agreement we have with you, or to protect our rights, property, or safety, or the rights, property, or safety of our employees or others
- The information is provided to our agents, vendors, or Service Providers who perform functions on our behalf
- To address emergencies or Acts of God, or
- To address disputes, claims, or to persons demonstrating legal authority to act on your behalf.
We may also gather aggregated data about our users and disclose the results of such aggregated (but not personally identifiable) information to our partners, Service Providers, advertisers, and/or other third parties for marketing or promotional purposes.
We may request a review, testimonial, or use of your company in our portfolio, which is visible to any User of the Site. You may opt out of this any time by contacting us.
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our Site (if any), we also store the Personal Data they provide in their user profile. All users can see, edit, or delete their Personal Data at any time (except they cannot change their username). Website administrators can also see and edit that information.
Our Service Providers
We may employ third party companies and individuals to facilitate our Site (“Service Providers“), to provide the Site on our behalf, to perform Site-related services, or to assist us in analyzing how our Site is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Analytics
We may use third-party Service Providers to monitor and analyze the use of our Site.
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Site. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Site available to Google Analytics by instructing your browser to refuse all cookies (Instructions for Mozilla Firefox, Google Chrome, andMicrosoft Edge) , or by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
Google analytics may collect your IP address in addition to your usage of the Site, but no other personal data is shared with them. Google does not make your IP address accessible to The Yeti Connection.
For more information on the privacy practices of Google, please visit their Privacy Terms web page.
Google complies with the EU-U.S. Privacy Shield Framework. Details of this certification can be seen here.
Scheduling and Contact
We use a combination of Calendly and Microsoft Teams to facilitate scheduling and communications with Clients. For form submission, we may use Google’s ReCAPTCHA service, or Automattic’s Akismet Anti-Spam to verify your human identity.
Calendly
Calendly is a scheduling service widely used to facilitate online connection. When you go to our Bookings page, for instance, you can see an up-to-date calendar (well, hopefully up to date!) of available times for you to select from for us to meet and get to know each other.
When you book an appointment with us using this service, you submit your Name, email, and any optional details you provide. You will get email reminders of the upcoming meeting, and options to cancel or reschedule.
If you would rather not have your information processed through Calendly, you can always contact us directly.
For more information on the privacy practices of Calendly, please visit their Privacy Terms web page.
Microsoft Teams
Microsoft Teams is, for our purposes, a video conferencing service we use for initial connection with clients.
You may be required to create a Microsoft Account in order to join, and optionally download software – although a browser client is available.
At your request, video calls can be recorded so that you can refer back to what was discussed, or the training that may have occurred. You will see a notification to request permission if that were to happen.
For more information on the privacy practices of Microsoft Teams, please visit their Privacy Terms web page.
ReCAPTCHA
We use an invisible captcha service named reCAPTCHA. reCAPTCHA is operated by Google.
The reCAPTCHA service may collect information from You and from Your Device for security purposes.
For more information on the privacy practices of Google, please visit their Privacy Terms web page.
Akismet Anti-Spam
Akismet Anti-Spam helps us manage bots and known spam comments. If you publish a comment on our site, some of your data may be crosschecked against this database.
For more information on the privacy practices of Akismet Anti-Spam, please visit their Privacy Terms web page.
Payment Processors
You have an option of paying for our Services via Credit Card, which is processed using Stripe.
Stripe
Stripe is an online payment processing and credit card processing platform for businesses.
When you, as a client, buy our service online, the funds need to be delivered to us. This is where Stripe comes in. Stripe allows safe and efficient processing of funds via credit card or bank and transfers those funds to the sellers account.
Stripes software includes both a payment processing platform, as well as a credit card payment gateway, and both are required in each successful online transaction– making it the most efficient and simple software to choose for online payments.
For more information on the privacy practices of Stripe, please visit their Privacy Terms web page.
Additional Information
Links to Other Sites
Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Notice, Privacy Policy, and/or Terms of Use of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Children’s Privacy
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers and third-party systems.
Changes to This Privacy Notice
You are advised to review this Notice periodically for any changes. Changes to this Notice are effective when they are posted on this page.
Anything Else?
If you have any questions or concerns about this Notice, please contact us:
By Email: info@theyeticonnection.ca
By mail: 5016 50 Street Camrose Alberta T4V 1R2